Effective Date: June 25, 2024
1. Overview
At Octovault Ranking, we strive to provide the best possible service to our customers. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy explains how you can return products and receive a refund.
2. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please contact us at octovaultltd@gmail.com with your order details and the reason for your return.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions on how to return your item to us, contact us at:
Octovault Ranking
Email: octovaultltd@gmail.com
Address: UNIT 2A, 17/F, Glenealy Tower No.1 Glenealy Central, Central, Hong Kong